Frequently Asked Questions
What’s the difference between buying from Champ and buying from conventional on-line retailers?
Too often, the sex products you order bounce from warehouse to warehouse before ever making it to your door. Our supply chain is simple, with three steps. Your products travel from our manufacturing partners to our trusted fulfillment center to you. This protects the quality of your products and removes the possibility of third party tampering, expired goods, or counterfeits.
Where do you ship?
We currently ship to USPS verified addresses within the continental US. We don’t ship to Hawaii, Alaska, or international locations at this time. Follow us on Instagram at @MeetChamp and sign-up for email updates to be the first to hear when we expand.
Do you offer free shipping?
We offer free standard shipping on all orders over $20. There is a flat shipping fee of $5 for any orders under $20.
How long does shipping take?
Our standard shipping takes about 5 to 7 business days, including the time it takes for our warehouse to process your order. Our warehouse isn’t open on weekends or federal holidays, so orders placed on those days won’t be processed until the next business day.
Are your products safe?
We offer premium products made from high-quality materials in FDA & GMP approved and regulated facilities. Looking for allergy information? You’ll find product-specific details in each product’s designated FAQ section.
Do you offer discreet packaging?
We value your privacy. Our products are always shipped in plain, unmarked boxes. There are no logos or brand marks on the outside of our boxes, just a shipping label.
Do you have a referral program?
Yes, we do have a referral program! Share a friend’s email address with us and we’ll send them a referral code for $5 off their first order over $30. When a friend uses their code, you’ll also receive a $5 credit to use on your next order over $30.
- Can I try your products?
How do I log into my account?
To access your account, click ”Log In” at the top right of the Champ website. If you have any problems logging in, please email us at firstname.lastname@example.org.
How do I change my shipping or billing address?
To access or modify your shipping and/or billing address, click “Log In” at the top right of the Champ website.
How do I change my payment method?
To access or modify your payment method, click “Log In” at the top right of the Champ website.
Where is my order?
Our warehouse processes orders within 1-2 business days Once your order ships, you’ll receive an email confirmation with a tracking number. Use this tracking number to check the status of your delivery. Can’t find your shipping confirmation? Check your spam folder. You can also contact us directly for help at email@example.com
Where can I find my tracking number?
Once your order is shipped, you will receive an email confirmation with a tracking number. Can’t find your shipping confirmation? Check your spam folder.
My order is late. What should I do?
If your order does not arrive within 5 to 7 business days, use your tracking number to check the status of your delivery. You can also reach out to us at firstname.lastname@example.org.
What form of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners, PayPal, Shop Pay, Apple Pay, and Google Pay.
What is your return policy?
We hope you enjoy our products, but we understand if they aren’t quite right for you. However, given the nature of the products, all condom and lubricant sales are final.
If you would like to exchange a product that is damaged, defective, or incorrect, please email us at email@example.com with a detailed description of the issue. If applicable, please include a picture of the damaged product.
Are your products available in retail stores?
We’re here to help you skip the drugstore, which is why our products are not available in retail stores. You’ll find everything we offer here.
Can I send Champ as a gift to a friend?
We don’t offer a gift option at this time, but any of our products can be purchased as a one-time or recurring gift for a friend—just provide their delivery address.
How does membership work?
To accommodate your lifestyle, and the unpredictable nature of sex, our membership program lets you set the cadence of deliveries: every 30, 60, 90 or 120 days. These deliveries save you time and money—an additional 10% off your order. You can also purchase any of our products on a one-time basis (but you’ll miss out on cool Team Champ swag).
Can I cancel/pause my membership?
To access or modify your delivery cadence, please log into your account. Once you are logged in, you can change the frequency of your delivery, or delay your next shipment.
How do I manage my membership?
To access and modify your membership, please log into your account. Once you are logged in, you can add or remove products, change the frequency of your delivery, or delay your next shipment.
Do I have to sign up for a membership?
Nope. We would love to have you on the team, but you can purchase any of our products on a one-time basis as well.
Champ Condom FAQ
How do I use a condom?
Carefully open the wrapper making sure to not rip into the condom. Never open the wrapper with your teeth or with scissors.
Secure the tip of the condom between your thumb and forefinger, and place the condom on the head of the erect penis. Excess air in the tip may cause the condom to break.
Continue squeezing the tip of the condom while rolling the condom down the erect penis. The condom should unroll easily. If it doesn’t, it may be inside out, and you will need to begin the process again with a new condom.
Make sure the condom stays securely in place during sex. If it falls off or breaks, remove the condom immediately and put on a new condom.
After ejaculation and while the penis is still erect, hold the condom in place and withdraw the penis carefully. Next, slide the condom off and dispose of it in the trash. Never flush a condom down the toilet.
If you are still unsure about how to properly use condoms or if you have any condition that may affect your usage, please consult with a medical professional.
What ingredients are in your condoms?
All of our condoms are made from all-natural rubber latex and are lubricated with medical-grade silicone oil. No fragrances or flavors are added to our condoms. Additionally, they are free of BPA, casein, gluten, glycerin, paraben, and spermicide.
How safe are your condoms?
Our condoms are FDA 510(k) cleared and, like all of our products, produced by a leading global manufacturer. When used properly, condoms are 98% effective in preventing pregnancy and highly effective in preventing the sexual transmission of HIV and other sexually transmitted infections and diseases.
Like all types and brands of condoms, user error may impact the effectiveness of the condoms in preventing pregnancy and the sexual transmission of infections and diseases. Please consult with a medical professional to discuss which methods of pregnancy prevention and disease control are right for you.
How are condoms tested to ensure safety?
Every condom is electronically tested for safety and reliability. To test, a condom is pulled over a metal form and placed into an intense electrical field. Because rubber does not conduct electricity, any sign of a current on the metal form indicates the presence of a pinhole. Any condom that fails this test is automatically discarded.
A random sampling of condoms undergo a variety of tests including air burst, package integrity, and leak tests to ensure they are safe and effective. If a condom fails any of these tests, its entire production batch is discarded.
Are the condoms hypoallergenic?
Our condoms are not hypoallergenic. They are made with natural rubber latex which some people may be allergic to.
Can I reuse a condom?
Do not reuse condoms in any situation.
How should I store the condoms?
Condoms should be stored at room temperature in a cool, dry environment. Avoid keeping your condoms exposed to direct sunlight as that may damage or weaken the latex, making them susceptible to tearing.
If you notice a wrapper or a condom is damaged or defective, please discard and use another one.
When do condoms expire?
Every condom has an expiration date printed on the back of the foil wrapper. Remember to check the expiration date. If the condom has expired, please discard and use another one.
Can I use lubes with this condom?
Our condoms are compatible with all Champ lubes. If you are using another brand, check for its compatibility. Please note: oil-based lubes should not be used with any latex condoms.
Can I use these condoms for anal sex?
All of our condoms can be used for either vaginal or anal sex.
Are condoms safe to use underwater? Or in the shower?
Condoms are safe to use underwater or in the shower. However, please make sure the condom fits appropriately. We recommend putting the condom on before entering the water and using our silicone-based lubricant as our water-based version may wash away.
How do I dispose of the condom?
When it’s time to dispose of the condom, throw it away in the garbage. Do not flush condoms down the toilet.
How do I know if I am allergic to latex condoms?
People allergic to latex condoms may show signs of localized reactions such as itching, redness, bumps, swelling, hives, or rash. If you experience any of these or other signs of allergic reaction, please consult with a healthcare professional right away.
Champ Water-Based Lubricant FAQ
When should I use water-based lubricant?
You can use our hypoallergenic, water-based lubricant safely with condoms or with just about any one of your favorite bedroom toys without worry of it damaging your latex goods or staining your sheets.
How do I use personal lube?
Use personal lube as needed. To relieve dryness, apply a small amount to the area of the body you wish to lubricate. Reapply as desired. Lube easily washes away with warm water.
Can I use Champ water-based lubricant with latex condoms?
Champ water-based lubricant is compatible with Champ ultra-thin and ribbed latex condoms. If you are using another brand of condom, please check that condom for information on lube compatibility.
Can I use Champ water-based lubricant with silicone toys?
Champ water-based lubricant is safe for silicone, skin-like textured toys, glass, hard or soft plastic, and all rubber toys.
Is Champ Water-Based Lubricant sticky?
No, our water-based formula is not sticky.
Does Champ water-based lubricant ever expire?
Champ water-based lubricant has a 3-year shelf life.
What is Champ water-based lubricant made from?
Champ water-based lubricant is made in the USA. It is glycerin-free, paraben-free, and is made from a hypoallergenic, water-based, latex friendly formula. Our water-based lubricant is also free of any animal-based ingredients.
Is Champ water-based lubricant edible?
All Champ lubes are non-toxic and not harmful if ingested. However, our lubes are unflavored. (Lick elsewhere.)
Is it safe to use Champ water-based lubricant when trying to conceive?
Yes, our lubricant is safe to use when trying to conceive. None of our lubes contain spermicide and are free of glycerin and parabens. However, as with most topical lubes, use may inhibit the mobility or movement of sperm.
Is Champ water-based lubricant hypoallergenic?
Our Champ water-based formula is hypoallergenic.
Champ Silicone-Based Lubricant FAQ
When should I use silicone-based lubricant?
This silicone-based lubricant is ultra-long lasting and latex compatible. The versatility of this lube allows for a wide range of applications. This lube can be used underwater and is recommended for vaginal and anal sex. It can also be used for body massages and gentle skin conditioning.
How do I use Champ silicone-based lubricant?
Champ silicone-based lubricant is intended to moisturize and lubricate while also enhancing ease and comfort during sex. This product is compatible with all Champ condoms.
Can I use Champ silicone-based lubricant with latex condoms?
Your Champ silicone-based lubricant is compatible with all Champ condoms. If you are using another brand of condom, check for more information on lube compatibility.
Can I use Champ silicone-based lubricant with silicone toys?
No, our silicone formula is not compatible with silicone toys.
Is Champ silicone-based lubricant sticky?
No, our silicone-based lubricant doesn’t leave behind any sticky residue.
What is Champ silicone-based lubricant made from?
Champ silicone-based lubricant is formulated to be paraben-free, hypoallergenic and latex friendly. Our silicone-based lube is also free of any animal-based ingredients, and made in the USA.
Is silicone-based lubricant edible?
Our lubes are non-toxic and not harmful if ingested. However, they are not flavored or intended for consumption. (Lick elsewhere.)
Does Champ silicone-based lubricant expire?
Champ silicone-based lubricant has a 3-year shelf life.
How do I remove silicone stains from my clothes or sheets?
Silicone-based lubes may stain or leave slippery residue on gentle fabrics. To remove any stains, use a detergent that contains degreasing agents or add a small amount of powdered dish soap to the laundry. Most silicone residue can be removed with proper laundering methods.
Is Champ silicone-based lubricant safe when trying to conceive?
Yes, it is safe. None of our lubes contain spermicides. As with most topical lubes, use will inhibit the mobility or movement of sperm. If you’re trying to conceive, we recommend external use only. We also advise consulting your doctor.
Is Champ silicone-based lubricant hypoallergenic?
Yes, our formula is hypoallergenic.